Frequently Asked Questions
Where can I find information and advice on the products?
For additional information and personalized advice on our products, please contact our customer service team at customerservice@cereriamolla.com.
How are our scented candles made?
Our candles, handcrafted with eco-friendly vegetable soy wax and 100% cotton wicks, guarantee the highest quality and an even burn. We add carefully selected fragrances for a unique sensory experience, and we use FSC-certified recyclable packaging, ensuring our commitment to the environment.
My candle is not burning evenly. What should I do?
For an even burn, allow your candle to burn for 2-3 hours upon first use to fully melt the top layer of wax and prevent tunneling. Place in a draft-free location to maintain a steady flame.
Do you need help?
Please contact our Customer Service team through one of the following channels.
Available from Monday to Friday from 10:00 a.m. to 2:00 p.m. and from 3:00 p.m. to 5:00 p.m. (except holidays).