Frequently Asked Questions
Can I request an invoice in my company's name?
Yes, you can request an invoice in your company's name. However, we can only modify the billing details before the order is shipped. If the order has already been shipped, you will need to manage the change internally through your company. To request the invoice with your company's details before shipping, please contact us as soon as possible with the complete tax information.
Where can I find information and advice on the products?
For additional information and personalized advice on our products, please contact our customer service team at customerservice@cereriamolla.com.
How are our scented candles made?
Our candles, handcrafted with eco-friendly vegetable soy wax and 100% cotton wicks, guarantee the highest quality and an even burn. We add carefully selected fragrances for a unique sensory experience, and we use FSC-certified recyclable packaging, ensuring our commitment to the environment.
My candle is not burning evenly. What should I do?
For an even burn, allow your candle to burn for 2-3 hours upon first use to fully melt the top layer of wax and prevent tunneling. Place in a draft-free location to maintain a steady flame.
Do you need help?
Please contact our Customer Service team through one of the following channels.
Available from Monday to Friday from 10:00 a.m. to 2:00 p.m. and from 3:00 p.m. to 5:00 p.m. (except holidays).